Yippie
The YIPPIE Experience
Take one part premier customer service, add one part tech fanatic, mix well with equal parts style, experience and humor. What do you get? The Yippie experience.
Yippie takes the standard elements of quality customer service and experience then kicks it up a notch. We offer more than just a repair service - we make our clients feel like they've learned something. The public is drawn to Yippie because of the image we present, but stay loyal to us because they know they can trust us to solve their technical difficulties and "just make it work".
Yippie Medics are integral to our company. Their technical expertise is important, but equal in significance is the way they present themselves to the client. To the client the Medic that is at their home is Yippie. The way our Medics act, explains what the issues at hand are, and confidence (NOT arrogance - there is a difference!) in which they remedy the situation is a direct reflection on Yippie itself.
* Strong customer service: being able to explain something complicated/speciifc/technical in a way that the average person can understand, so that they feel good about having us in their house and don't feel like they are part of that Computer Guy SNL skit.
* Strong technical expertise: our technicians are the best at what they do - we'll solve your problem the right way, not just tell you to reformat your hard drive.
* Punctuality: unlike the cable company, when we say we'll be at your home at 9, we will (not 'sometime between 9 and 12').
These values make us all feel proud to be part of Yippie and its success. Most importantly, these values are imperative to Yippie's continued success.
Yippie is a way of life; we live it and represent it anytime and anywhere. We aren't out to make a fast buck at the expense of the client. We give clients honest, straightforward answers and advice. If a machine isn't worth fixing, we'll let them know. Instead of cutting corners, we go above and beyond. We are interested in building a long term relationship with our clients, and it shows in the way we talk to them - down to earth, not above their heads in techno babble.
We entertain, we explain, we train. These are the tenets that set us above the rest. These are the guidelines that make us a breed apart. This is the Yippie Experience.
3180 Imjin Rd. Suite 149
Marina, California 93933
Give us a call at (831) 236 3433 or toll-free (800) 351 6858
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